FAQs

Ordering & Payment

Do you offer Cash on Delivery (COD)?

Yes! Cash on Delivery is available on every order across Pakistan. You only pay when your parcel arrives at your door — no advance payment needed.

Can I pay online instead?

Yes, online payment options are also available at checkout if you prefer not to pay cash on delivery.

How do I know my order was placed successfully?

You'll receive an order confirmation message on WhatsApp shortly after you check out, along with your order details.

Authenticity

Are your products 100% original?

Yes — every product we sell is 100% authentic and imported directly, never local dupes or copies. We stand behind the authenticity of everything in our catalog, from Rhode and Rare Beauty to Charlotte Tilbury, Dior, and Victoria's Secret.

How can I verify a product is genuine?

Our products carry original batch codes, seals, and packaging exactly as sourced from the brand. If you ever have a concern about a specific item, message us on WhatsApp with photos and we'll help right away.

Shipping & Delivery

How long does delivery take?

Most orders are delivered within 3–5 business days across Pakistan via PostEx, our courier partner. Major cities are usually faster.

How do I track my order?

Once your order ships, we'll send your PostEx tracking number on WhatsApp so you can follow it in real time.

Do you deliver nationwide?

Yes, we deliver across Pakistan, including smaller cities and towns.

What if I'm not available when the courier arrives?

PostEx will typically attempt delivery more than once. You can also coordinate a convenient time directly with the rider using the contact number shared in your tracking update.

Returns & Exchanges

What if I receive a damaged or wrong item?

Message us on WhatsApp with your order number and a photo of the item within 24 hours of delivery, and we'll sort out a replacement or refund.

Can I return a product if I simply change my mind?

Since these are imported beauty and fragrance products, we're unable to accept returns for change of mind once an order is delivered — but we're always happy to help with sizing, shade, or scent questions before you order.

Still have questions?

Message us anytime on WhatsApp and our team will get back to you as soon as possible.