Refund policy
At Arvelle Beauty, customer satisfaction is important to us. We take great care to ensure that every order is packaged and shipped in excellent condition. Please review our return and refund policy before making a purchase.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 14 days of delivery
- Be unused and in its original condition
- Remain sealed in its original packaging
- Include all original accessories, inserts, and packaging materials
- Not show signs of use, wear, damage, or tampering
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, tested, or altered in any way.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened beauty or cosmetic products
- Used products
- Products with broken or removed seals
- Items damaged due to misuse or improper handling
- Sale or promotional items (unless defective)
- Gift cards (if applicable)
Due to the nature of beauty products, all sales are considered final once a product has been opened.
Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect compared to your order
please contact us within 7 days of receiving your package at arvellebeauty@gmail.com
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
Once reviewed and approved, we may offer a replacement, exchange, store credit, or refund at our discretion.
Refund Process
If your refund request is approved, your refund will be processed within 5-7 business days.
Refunds will be issued through the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently offer exchanges only for products that arrive damaged, defective, or incorrect.
We do not offer exchanges for:
- Change of mind
- Personal preference
- Dissatisfaction with color, texture, or product expectations
- Products that have been opened or used
Return Shipping Costs
If a return is approved due to a damaged, defective, or incorrect item, Arvelle Beauty may cover the return shipping costs or provide instructions for the return process.
For all other approved returns, customers are responsible for any return shipping expenses.
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has been dispatched, it cannot be canceled and will be subject to this Return & Refund Policy.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: arvellebeauty@gmail.com